Property Webshow HELP

If you are having difficulty using any part of this site, please read through the previously answered questions and help information below. If you are still experiencing problems, either email your query or telephone our help line on 01202 842200 (9am-5.30pm).

Registration and login
Flash player
Cookies
Browser Memory

Registration and login

On your first visit to this site you will have to register your details. This only takes a few moments, and your information will not be used by any other organisations other then FPL Webshows and its associated companies. You will then be sent an email confirmation of the details you provided. You will then need to visit the login page and enter your email address to enter the site. This also needs to be done each time you revisit the site.

Flash player

This site uses Flash swf files to display animated elements. To view these parts your internet browser application needs to have the flash player installed. Most new browsers come with the player already installed so you may not need to do anything. The front end of this site has a flash inspector, if you weren't told you needed to get the player, you already have it. The player is provided free of charge by Macromedia, via their website.
Download free player from Macromedia
Flash Player FAQs

Cookies

You need to have cookies enabled in your browser and accept the cookie that is sent to your machine on entering the site. The cookie is needed to allow you to login once you have registered. If you have declined the cookie or have them disabled you will not be able to open some pages.

These cookies are purely there to make your viewing of this site quick and easy.

If you are not sure whether your browser is accepting cookies, click here to check.

To enable cookies on a PC, if you're using Internet Explorer 6.0:
1. Choose Tools, then
2. Internet Options.
3. Click the Privacy tab,
4. Default setting is medium. Move the slider to determine which setting you prefer.
5. You can also click on Advanced for specialized cookie treatment.

To enable cookies on a Macintosh, if you are using Explorer 5.0:
1. Choose Edit, then
2. Preferences, then Receiving Files, then Cookies
3. Select 'never ask' or 'ask for each site' from the drop down site.

Re-enter the site and accept cookies if prompted.

Other information about cookies and help with enabling them on other browsers is available on the Microsoft website.

Browser Memory

If you are a Macintosh user and experiencing problems with your browser or the Flash player, with an error message saying there is not enough memory, then you need to increase the amount of RAM allocated to your browser.

We have found that to view this site you need to have a minimum of 10Mb, or a preferred 15Mb of RAM, allocated to your browser application.

To increase your browser's memory you need to quit Explorer/Navigator go to your hard drive locate your browser application file. For example: Applications - Internet Explorer folder - Explorer Icon. Select the Explorer Icon then do get info, (Apple I), or File - Get info - Memory. Enter 10000 in minimum size and 15000 in preferred size.

Now when you open you browser again you will have more memory available and be able to view the site properly.

PC users do not need to worry about this issue, as PCs allocate RAM as needed.

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